Skip to content
Shipping policy
Shipping Policy
Effective Date: April 2025
At Novara Peptides, we prioritize speed, accuracy, and transparency in our shipping practices. This policy outlines everything you need to know about delivery timelines, carrier options, and our responsibilities.
1. Complimentary Shipping
We offer free 2 Day FedEx / UPS on all domestic U.S. orders over $250+.
2. Same-Day Shipping Cutoff
Orders placed before 6:00 PM (EST) on business days are typically shipped the same day. Orders received after 6:00 PM EST are shipped on the next business day.
We strive to process and fulfill orders as quickly as possible, but same-day shipping is not guaranteed during high-volume periods, holidays, or due to unforeseen logistics issues.
3. Tracking & Delivery Confirmation
Once your order is shipped, you will receive a tracking number via email. This number can be used to monitor your shipment’s progress directly through the carrier’s website.
If tracking shows a package as delivered but you did not receive it, please contact the carrier directly before reaching out to our support team.
4. Shipping Liability Disclaimer
Novara Peptides is not responsible for:
- Carrier delays, errors, or lost/stolen packages
- Delivery to incorrect addresses due to customer error
- Weather-related delays or force majeure events
- Customs delays or international transit issues (if applicable)
While we will always assist in tracking or escalating issues with carriers, we cannot offer refunds for shipping problems beyond our control.
5. Address Accuracy & Order Review
Please ensure that all shipping information is accurate at checkout. Incorrect addresses may lead to delivery issues, return-to-sender fees, or restocking delays. If you realize there is an error, contact us immediately after placing your order.
6. Questions?
For questions related to your shipment, expedited services, or tracking issues, please contact us at: Support@NovaraPeptides.com
