Privacy policy
Effective Date: January 1, 2025
Last Updated: October 01, 2025
IonPeptide.com (“we,” “us,” or “our”) is committed to protecting your privacy and maintaining transparency about how we collect, use, and safeguard your personal information. By using our website, products, or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
- Personal Information
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely via third-party providers)
- Technical & Usage Data
- IP address, browser type, device type, operating system
- Website behavior, clicks, page visits, referring URLs, and time spent on pages
- Marketing & Communication Preferences
- Opt-in status for promotional emails or SMS
- Responses to marketing campaigns
- Cart and Session Data
- Items added to your shopping cart
- Session behavior used to trigger reminder messages for abandoned carts
2. How We Use Your Information
We use collected data to:
- Process and fulfill orders, including shipping and delivery
- Provide and improve customer service
- Send order confirmations, shipping updates, and transactional notifications
- Deliver marketing communications with your explicit consent
- Detect fraud and comply with applicable legal obligations
3. Marketing Communications (Email & SMS)
Consent
By providing your email or phone number, you consent to receive:
- Promotional offers via email and/or SMS
- Order-related updates such as confirmation and tracking messages
SMS Data Use & Consent
Phone numbers provided may be used for:
- Order confirmations, shipping updates, and cart reminder messages
- Communication via our SMS service provider for delivery
Opt-Out Options
- Click the unsubscribe link in any promotional email
- Reply “STOP” to any SMS to opt out of further marketing messages
Note: Opting out of marketing messages does not prevent essential order-related or legal communications.
4. Data Protection & Security
We employ industry-standard security measures, including:
- SSL encryption for secure data transmission
- PCI-compliant payment processing
- Restricted internal access to customer data
While we make every effort to secure your information, no online system is completely secure. By using our services, you accept the inherent risks of internet-based transactions.
5. Sharing Your Information
We do not sell, rent, or trade your personal data. We only share information when necessary for:
- Payment processing
- Shipping and logistics
- Email and SMS communications platforms
Third-party disclosure exceptions
- Sharing may occur when required by law or to protect our legal rights
- SMS opt-in consent data is never shared with third parties
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality and usability
- Personalize browsing experiences
- Track site performance and analytics
- Monitor shopping cart activity, including abandoned carts, to trigger reminders
You may manage or disable cookies in your browser settings. Continued use of our website constitutes consent to our use of cookies.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access personal data we hold about you
- Correct or update inaccurate data
- Request deletion of personal data, subject to legal retention requirements
- Receive a copy of your data in a portable format
- Object to or restrict certain processing activities
To exercise your rights, please contact us at the information below. Verified requests are typically addressed within 30 days.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy, including:
- Legal, accounting, or tax obligations
Afterward, data is securely deleted or anonymized.
9. Third-Party Websites
Our site may include links to third-party websites. We are not responsible for their content, privacy practices, or security measures. Review their policies before sharing personal information.
10. Children’s Privacy
We do not knowingly collect information from individuals under 18. If we discover such data has been submitted, it will be promptly deleted.
11. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.
12. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of the State of New Mexico and the United States. By using our website, you agree to submit to the exclusive jurisdiction of courts located in New Mexico for any disputes.
13. Contact Information
For privacy-related inquiries or requests, please contact:
Email: support@ionpeptide.com